There are 10 principles to which MH-RTH aspires. These principles form the basis of the "Personal Information Protection and Electronic Documents Act" (formerly known as Bill C-6).
Principle 1 - Accountability
MH-RTH has a designated Privacy Officer. The individual responsible for the protection of MH-RTH patron information is the President & Chief Executive Officer.
Principle 2 - Identifying Information and Purposes
Personal information on MH-RTH patrons and donors may include:
- Home and business address
- Residential and business telephone numbers
- E-mail address
- Credit card information
- Purchase and donation history
- Medical information (related to seating needs)
- Professional and personal relationships, affiliations and activities
- Artistic preferences and other personal interests
- Seating and donation preferences
- Patron and donor communications such as letters or verbal feedback
- Methods and preferences of MH-RTH communications
- Any new purpose is subject to approval by the Privacy Officer
How we use this information:
- To communicate with and maintain a responsible professional relationship with MH-RTH patrons and donors
- To understand the needs and desires of patrons and donors, and to develop sales, service and donor programmes suitable to MH-RTH patrons
- To meet legal and regulatory requirements
- On occasion, we exchange names from our mailing lists with other cultural organizations we feel our patrons and donors would be interested in
- Sponsorship plays a vital role in funding our operations. On behalf of our sponsors, we may occasionally share special promotions with our patrons and donors
- We do not sell our list or patron and donor information under any circumstance
Principle 3 - Consent
Consent for the collection, retention and use of personal patron and donor information is implicit when patrons and donors provide such information. MH-RTH patron and donor information is never sold, but on occasion MH-RTH exchanges names and addresses from its database with other cultural organizations that MH-RTH believes would be of interest to its patrons and donors. Patrons and donors may request that MH-RTH limit its communications with them, or specify that their names not be exchanged with other organizations, by contacting MH-RTH. These requests will be implemented immediately although due to the extensive lead-time for printing and processing of our mailings, communications may not cease for a one-month period.
Principle 4 - Limiting Collection
All information collected is used by MH-RTH for communicating with patrons and donors, for patron and donor service and for patron and donor analysis. Information that does not validly serve these purposes will not be collected or retained.
Principle 5 - Limiting Use, Disclosure and Retention
Personal information shall not be used, stored or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
Principle 6 - Accuracy
MH-RTH makes every effort to create and maintain accurate electronic-data and hard-copy files. MH-RTH updates all files when new information becomes available or is provided.
Principle 7 - Safeguards
MH-RTH has processes and procedures in place to ensure security safeguards for patron and donor information. Only authorized MH-RTH staff may have access to patron information. MH-RTH patron and donor information is never sold, but on occasion MH-RTH may exchange the names and addresses from its database with other cultural organizations that would be of interest to our patrons and donors.
Principle 8 - Openness
This Policy shall disclose the principles that MH-RTH will strive to maintain.
Principle 9 - Accessing Personal Information
Upon request, a MH-RTH patron or donor shall be informed of the existence, use and disclosure of his or her personal information, and shall be given access to that information. The accuracy or completeness of such information will be amended as appropriate. To ensure that personal information is accurate, complete and up to date, we urge you to provide us with changes to addresses, telephone numbers and email addresses.
Principle 10 - Respecting and Responding to Your Privacy Concerns